How we collect, manage and use your information.
Your privacy is very important to us, this page will tell you how we look after your information and why we collect it.
We are committed to ensuring that your privacy is protected and also adhere to GDPR and Data Protection Act 2018 in doing so. Should we ask you to provide certain information by which you can be identified when using this website, then, you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page.
If you would like to read our Data Protection Policy, please email us and we will send you a copy.
We may collect the following information:
Name, email address, telephone number and information you choose to give us relating to a specific enquiry or when signing up to receive our newsletter. This information is collected via web forms when making enquiries, and is purely so that we can provide the best possible response and give you excellent service. We may also collect IP addresses via of our web analytics system (Google Analytics), although this information is anonymous and not traceable to an individual.
We may use data for presentations and to drive service improvements. In these instances all data is anonymous.
If you subscribe to our mailing list online then you can unsubscribe at any time by clicking the link in one of our newsletters.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services.
We may periodically send promotional email about events in the community, special offers or other information which we think you may find interesting such as our newsletter. You can unsubscribe from our list if you wish as any email we send will contain a link to do so.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to best suit user needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. This information is collected anonymously and only records information when you browse through our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website does contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to Wellspring Settlement, Ducie Road, Bristol, BS5 0AX. You may also request that we delete the data we hold about you.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us. We will promptly correct any information found to be incorrect.